Shipping + Handling
I hand-make to order, and endeavor to dispatch items ordered within 3 days of the order being placed. If you need an item delivered by a specific date please email Cat at firstname.lastname@example.org with details and I will prioritize your order or advise if this is not possible. You will be sent an email once the order has been dispatched.
UK orders will be sent Royal Mail 'Signed For' which means you will be required to sign for the delivery. For orders in the UK you can expect to receive your item the day after dispatch. Please be aware that I cannot not be held responsible for any delays incurred by Royal Mail. If you are not at home when the delivery is made you will be left a Royal Mail calling card indicating which local Post Office your item has been delivered to. The package must be collected within 14 days with proof of ID otherwise it will be returned to our offices and your order will be refunded. Items returned to me can be redelivered at your own cost.
International orders will be sent by Royal Mail tracked and signed. Delivery times are 3 days for Western Europe and 4 days for Eastern Europe. Worldwide 5-7 days depending on local services. Should you be absent at he time of delivery you will will left a calling card by your postal service indicating which local Post Office or depot your item has been delivered to. Please pick up the item within the time scale outlined or it will be returned to us and I will refund your purchase minus any costs incurred.